The legal agreement between you and Voca. By creating an account or using the service, you agree to what's on this page.
Voca ("we", "our", or "us")
Effective date: 23 April 2026
Last updated: 23 April 2026
Please read these terms carefully before using Voca. By creating an account or using our service, you agree to be bound by these terms. If you do not agree, do not use Voca.
Voca is a voice dictation service operated by Shay Stephan Lee Punter, Korunní 2569/108, 101 00 Praha – Vinohrady, Czech Republic (IČ: 23507101, DIČ: CZ0003091869) ("Voca", "we", "our", "us"). These terms form a legally binding agreement between you and us.
Voca provides a voice-to-text transcription service accessible via our desktop application (Windows, macOS, and Linux) and web dashboard at usevoca.net. The service converts audio you record on your device into text using third-party AI models. We offer a free tier, a pay-as-you-go credit system, and a Pro subscription as described on our Pricing page.
We reserve the right to modify, suspend, or discontinue any part of the service at any time. Where reasonably practicable, we will give you advance notice of significant changes.
You must be at least 16 years old to use Voca. By creating an account you confirm that you meet this requirement. If you are using Voca on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.
You must provide accurate information when creating your account and keep it up to date. We may suspend or terminate accounts where we have reason to believe the information provided is false or misleading.
You may not share your account with others or transfer it to another person.
You may use Voca only for lawful purposes. You must not use the service to:
We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
The free tier includes 30 minutes of transcription per calendar month, plus a 5-minute grace buffer. Each transcription counts against your allowance at a minimum of 10 seconds. A shorter clip still consumes 10 seconds of the monthly allowance, because our transcription provider bills us per request at the same floor. Once the grace buffer is exhausted, transcription is paused until the following month's allowance resets. Free tier usage is subject to fair use, and we reserve the right to limit or terminate accounts that abuse the free tier.
Credit packs are purchased in advance and deducted as you use the service. Credits do not expire. A minimum of 10 seconds is billed per transcription request, regardless of the actual recording length. This matches the per-request minimum our transcription provider charges us. A 5-minute grace buffer applies when your credit balance reaches zero, after which transcription is paused until you top up.
Pro subscriptions are billed monthly. Your subscription renews automatically on the same date each month. If a renewal payment fails, we will retry the charge and your account will continue at full Pro access until the end of your current billing period. If payment is not resolved by that date, your account will revert to the free tier.
All purchases (credit packs and subscription payments) are non-refundable except where required by applicable law. If you believe you have been charged in error, contact us at [email protected] within 30 days of the charge.
We will give you at least 30 days' notice of any price changes by email and in-app notification. Continued use of the service after the effective date of a price change constitutes acceptance of the new price.
You retain all rights to the audio you record and the transcripts produced from it. By using the service, you grant us a limited, temporary licence to process your audio solely for the purpose of providing the transcription service. As set out in our Privacy Policy, your audio is never stored by us.
You are solely responsible for the audio content you submit to the service and the transcripts produced. You must ensure you have the right to record and process any audio you submit, including obtaining any necessary consent from third parties whose voices may be captured.
Transcription is provided on an as-is basis. We do not guarantee the accuracy of transcripts. You should review all transcripts before relying on them, particularly in professional, legal, or medical contexts.
The Voca application, website, branding, and all associated software are owned by or licensed to us and are protected by intellectual property law. These terms do not grant you any rights in our intellectual property beyond the limited right to use the service as described herein.
If you provide feedback or suggestions about the service, you grant us a perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.
We aim to keep the service available but do not guarantee any specific uptime. The service may be unavailable due to scheduled maintenance, unplanned outages, or circumstances beyond our control (including failures of third-party providers such as Groq or Stripe). We will not be liable for losses arising from service unavailability.
To the fullest extent permitted by applicable law:
Nothing in these terms limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify and hold harmless Voca, its officers, employees, and agents from any claims, losses, damages, and expenses (including reasonable legal fees) arising from your use of the service, your violation of these terms, or your violation of any third-party rights.
The service relies on third-party providers including Groq (transcription) and Stripe (payments). Your use of the service is also subject to those providers' terms. We are not responsible for the acts or omissions of third-party providers.
You may delete your account at any time from the Settings page. Deletion is immediate and permanent. Any unused PAYG credits are forfeited on account deletion and are non-refundable unless required by applicable law.
We may suspend or terminate your account at any time if you violate these terms, if we reasonably suspect fraudulent or abusive use, or if we discontinue the service. We will give reasonable notice where practicable except where immediate action is required to protect the service or other users.
On termination, your right to use the service ceases. Sections 7, 8, 10, 11, and 15 survive termination.
We will notify you of material changes to these terms by email and in-app notification at least 14 days before they take effect. If you do not agree with the revised terms, you should delete your account before the effective date. Continued use of the service after that date constitutes acceptance of the new terms.
These terms are governed by the laws of the Czech Republic. Any disputes arising from these terms or your use of the service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.
If you are a consumer located in the EU or EEA, you may also be entitled to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. As a Czech-registered operator, we are subject to Czech consumer protection law and the jurisdiction of the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz).
Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the service.
Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
No waiver. Our failure to enforce any provision of these terms does not constitute a waiver of our right to do so in the future.
Assignment. You may not assign your rights under these terms without our written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.
General enquiries: [email protected]
Billing: [email protected]
Legal: [email protected]
Legal entity: Shay Stephan Lee Punter, Korunní 2569/108, 101 00 Praha – Vinohrady, Czech Republic